Printing Woes

[panagiotis m]

Hello Dan,

Thanks. You can open the Console app (/Applications/Utilities/Console),
choose the current Mac in the Devices section (at the left) and filter the
logs based on the standalone app id. The logs are showing in real time, so
in your standalone app trigger a "answer page setup" command and check at
this point if anything "suspicious" appears at the logs, such as an
exception, an error or such.

Hope this helps

Kind regards,
Panos
--

On Thu, 13 Oct 2022 at 16:24, Dan Friedman <dan at clearvisiontech.com> wrote:

> Panos,
>
> The common denominator seems to be a Macbook Air.
>
> One client said:  "We are using on Macintosh computers (2021 Macbook Air
> and Mac Studio desktops) and are seeing that the Page Setup and Print
> buttons do not seem to do anything."
>
> Another:  "I am getting more inquiries about teachers not being able to
> print. They can run RCM on their MacBook Air but they cannot print. Their
> macOS is 10.14.6."
>
> Another was on a MacBook Air (2017), macOS 12.6.
>
> What do you mean by "Does the Console app show anything suspicious?"
>
>
> -Dan
>
>
>
> On 10/13/22, 2:30 AM, "use-livecode on behalf of panagiotis m via
> use-livecode" <use-livecode-bounces at lists.runrev.com on behalf of
> use-livecode at lists.runrev.com> wrote:
>
>     Hello Dan,
>
>     What is the MacOS version of the computers where "answer page setup"
> fails?
>     Do they have anything else in common? Does the Console app show
> anything
>     suspicious?
>
>     Kind regards,
>     Panos
>
>     On Thu, 13 Oct 2022 at 01:41, Dan Friedman via use-livecode <
>     use-livecode at lists.runrev.com> wrote:
>
>     > I am getting several reports of clients that can't print from my Mac
> app
>     > built with 9.6.8.  When we call "answer page setup", nothing happens
> (and
>     > the result is empty).   It doesn’t happen on all computers... some
> work and
>     > some don’t.   Anyone have any thoughts, insights or ideas?
>     >
>     > -Dan
>
>