AW: parental control problems - Mac OS X

[Chris Sheffield]

As far as we know the problem only occurs when customers are using parental controls to control access to our app. If they leave our app deselected in parental controls, which I know doesn't really make sense, then things seem to work okay. It's almost like there's a conflict between file permissions and parental controls. It's very strange.

On Jan 28, 2010, at 10:07 AM, Tiemo Hollmann TB wrote:

> Hi Chris,
> 
> I also had some permission issues with weird behaviours on different user
> accounts.
> 
> are you sure it is only related with a parental control system, or do you
> also have customers without such a control experiencing it?
> 
> Are you developing on Mac or Win?
> 
> Tiemo
> 
>> -----Ursprüngliche Nachricht-----
>> Von: use-revolution-bounces at lists.runrev.com [mailto:use-revolution-
>> bounces at lists.runrev.com] Im Auftrag von Chris Sheffield
>> Gesendet: Donnerstag, 28. Januar 2010 17:41
>> An: How to use Revolution
>> Betreff: parental control problems - Mac OS X
>> 
>> I'm wondering if anyone has run into this problem and, if so, what the
>> possible fix would be. We have several customers (schools) reporting a
>> problem with our Rev-built application when trying to implement parental
>> controls on managed student accounts. Here's what's happening. When
>> installing the application under an admin account (we're using a Vise X
>> installer) everything appears to work as expected. The admin can launch
>> the app and everything works fine. Then the admin grants access to our
>> app, via parental controls, to the managed student account. After logging
>> in with the student account, attempting to launch the app results in the
>> infamous bouncing icon in the dock but then the app shuts down problem.
>> What's even stranger, though, is that after attempting this and then
>> logging back in with the admin account and attempting to run the app
>> again, it doesn't work for the admin anymore. So it's like by attempting
>> to run the app with a managed account, it is breaking something system
>> wide. The only recourse at that point is to uninstall and reinstall.
>> 
>> It seems like I remember somebody reporting a similar problem a while
>> back, but I can't for the life of me find the details. Has anyone seen
>> this? If so, is there a solution? Seems permissions-related, but as far as
>> I can tell, permissions on the app bundle are set to what they need to be.
>> So then I wondered if it might be some strange problem in the info.plist
>> file in the app bundle. Could that be a possibility?
>> 
>> The problem seems to be happening on both Leopard and Snow Leopard
>> systems. Another thing that's strange is that all of a sudden we're
>> getting a lot of support calls about this. It's almost like the most
>> recent security update from Apple has caused the problem to appear for us.
>> Other non-Rev apps seem to be unaffected, however.
>> 
>> Thanks for any suggestions,
>> Chris
>> 
>> 
>> --
>> Chris Sheffield
>> Read Naturally, Inc.
>> www.readnaturally.com
>> 
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--
Chris Sheffield
Read Naturally, Inc.
www.readnaturally.com