[revServer] process timeout issue

[Joe F.]

Very well put Jeff.
I guess I came into Enterprise and On-Rev about the same time and your feelings echo my own.
I had no interest in a pre-alpha RevMobile, but I feel like I was penalized because of it.
And I have to add that Jerry's tRev has enhanced my Enterprise experience quite a bit.

Joe F.

On Aug 3, 2010, at 9:40 PM, Jeff Massung wrote:
> I've tried to hold back from chiming in on yet another "passionate"
> discussion having to do with Rev. Most everyone here is great, and obviously
> there are those here intent on trying to diagnose and fix the problem.
> Bravo.
> 
> Yet, I feel the need to say that I had *extremely* similar issues to Jerry
> for the few months I used On-Rev. I had several emails back and forth with
> Heather regarding extremely sporadic and spotty access to my site given a
> web application I've been developing for quite some time.
> 
> While using On-Rev, my user-base (in pre-pre-alpha) consisted of a whopping
> 8 people, and there would be hours at a time during which my REST API'd
> application was just unavailable to my customers. There'd be times where an
> average command would take milliseconds, and others when socket operations
> would timeout *consistently* (we're talking 20+ second timeouts). This was
> just wholly unacceptable for me - as a paying customer.
> 
> During this time, Heather and Co. were very responsive and - I think -
> understanding of the problem(s) I was facing, but in the end weren't able
> to accommodate me in the way I was hoping they would. And that's 100% okay;
> no company can meet every customers' needs. So I switched to a different
> host, I'm paying more, and have had no problems (other than my own stupid
> bugs) since.
> 
> It's really great that Rev users love their tool of choice. It's even better
> that they want to make it the best it can be. Sometimes I wonder if the Rev
> team realizes just how good of a marketing resource they have in their
> community. I rarely witness it being coddled, nurtured, loved, and even
> taken advantage of (in a good way). If I had such a zealous group behind one
> of my products, I'd be here every day trying to grow it.
> 
> But, in the end, we're customers. We're not paid advocates - at least I'm
> not. If a product I'm paying for isn't working for me, I move on. And - from
> what I've read and discussions had - that very much seems to be what Jerry
> did with On-Rev. We (and our business ventures) don't have infinite amounts
> of time and money in the bank to wait for a product to mature meet our
> needs, no matter how badly we want it to. And, likewise, unless the Rev team
> is aware that there is a serious risk of losing it's [very loyal] customers,
> there's no incentive for them to do better.
> 
> If I may venture a guess, I think what most people like about Jerry, his
> team, and his products are that they are extremely focused and targeted. And
> to make things even better, they eat their own dog food.
> 
>> From the outside, the Rev team feels like the exact opposite. I see
> nearly-zero focus on anything. On-Rev is > 1 years old now and the IDE is
> still something I wouldn't have release to any customer - even as an early
> alpha. There's no way they use that tool in-house, because any programmer
> worth their salt would have screamed out loud and started making it better
> within 48 hours of being forced to use it. And, to distract from that
> product line, there's also RevMobile, RevServer, RevWeb, RevDesktop, and
> whatever the next pre-alpha $400 product is in the pipe.
> 
> That's not to say I don't love the thought of what Rev could be. I want it
> soooo badly I can taste it. And I'm what you might call a die-hard
> programmer that's programmed everything from 8-bit micro-controllers, Lisp
> compilers, satellite communications, to PS2, Nintendo, 360, and PS3 video
> games for Disney. But, I just love how productive I can be in the 100% live
> environment that Rev provides for me. And, frankly, it's fun as hell and
> even zen-like relaxing at times. ;-)
> 
> But, there have to be consequences for failure. Jerry's a customer. I'm a
> customer. I've been a customer for over a year now, and the bottom line is
> that I've gotten nothing from my maintenance fee for Enterprise except
> continually postponed promises. If it expires before 5.0 comes out, I won't
> renew it. I tried On-Rev and it didn't do what it claimed (for me) either.
> 
> Damn, that was a long-winded way of saying, please cut Jerry some slack.
> He's just another paying customer, and if the service provided doesn't live
> up to his expectations or needs, he moves on. No one should be upset at
> Jerry for any reason at all. If there's anything to be upset about, it would
> be asking one's self, "why on Earth wouldn't Rev do *everything* in their
> power to make such a long-standing customer incredibly happy so he could
> keep advocating Rev and even be able to claim that Rodeo runs on Rev
> servers?"
> 
> Jeff M.
> 
> /emote hunkers down, waiting to dodge incoming flames...
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