Support (was Re: Call for comments: Rev as a Second Language)
dave at looktowindward.com
Tue Jan 27 14:35:41 CST 2009
On 27 Jan 2009, at 19:06, Ben Rubinstein wrote:
> Dave wrote:
>> There should be a big banner plastered across the top of it saying
>> "NO GUARANTEED SUPPORT FOR THIS PRODUCT, SUPPORT IS VIA VOLUNTARY
>> MAILING LISTS AND FORUMS".
> But, er, that would be incorrect.
This has been my experience I'm, sad to say.
>> The RunRev "support" model is different from any of the other
>> environments I have used, and therefore pertinent to anyone
>> starting out using
> Really? It doesn't seem particularly bizarre in relation to other
> environments I've used.
> Out of curiosity (oh alright, displacement activity because I can't
> get grips
> with what I should be working on)
I do that too!
> For another, I've personally experienced numerous excellent support
> incidents (not all of which, inevitably, succeeded in resolving my
> and have never been asked to pay explicitly for support (I do have an
> Enterprise license, but in at least some years I've undoubtedly
> raised more
> than two instances a year).
I'm pleased that you had a good experience, I wish I had!
> I appreciate that you have an unresolved issue.
It is resolved.
> But I don't think that your
> characterisation of RunRev's support is accurate. It certainly
> doesn't accord
> with my experience; I don't think it accords with your experience
> judging from the previous discussions, albeit it evidently accords
> with your
> feelings on the matter.
I don't understand this. In my experience the support has not been
good. That's it.
> Your problem apparently received a great deal of
> attention from RunRev's technical support, at no extra cost,
> although they
> have not succeeded (as none of us have) in discovering the cause.
I don't understand this either. Where has the "great deal of
attention" part come from?
All the Best
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