Scripter's Scrapbook and PayPal problems
sanke at hrz.uni-kassel.de
Sun Nov 5 14:09:23 EST 2006
as others may be also affected by the way PayPal handels transactions I
send this post to the use-list, too.
I remember having had similar problems with PayPal some time ago.
Following the half-price link in your offer to this list I read on your
web page that a number of credit cards are accepted, from Visa to Solo -
9 in all including American Express.
On the order page of Paypal for the Scrapbook, which at first appears in
English, I see that these credit cards can be used, but as soon as I
choose "Germany" as the country option the text changes to German
(including some spelling mistakes) and asks for my bank account for
"manual" transfer of the price. Happily, there is still an option button
"credit cards", which however offers only the choice between Visa and
I looked at other countries and see that from Great Britain or Austria
you can indeed use American Express with PayPal, but not from France and
Germany. What is the reason behind such a differentiation between
countries? Is it maybe a corollary of the opposition of France and
Germany against the Iraq war? Very strange. Or maybe it has to do with
George W. Bush's dislike of "weapons of math instruction" (see the
article recently posted to this list)?
O.K., I followed the option of Mastercard for my order, tried about six
times and was never accepted because PayPal was not to be convinced that
my account number is correct. The validity of my Mastercard is from 2005
to Dec 2008. I have made a number of online purchases with this card in
the last months and nobody had so far complained about a wrong number.
Then I again switched to the English page, choose U.S.A. as my country
and entered my Florida address and phone number and my American Express
details. This has worked before when buying from firms like CompUSA,
Radio Shack, or Circuit City.
PayPal accepted my AMEX entries, but did not like my U.S.A. address -
maybe because this address is not sufficiently connected with my German
bank account from which AMEX payments are withdrawn.
I consider asking American Express to honor my American address as also
connected to my German bank account; this would also enable me to profit
from the considerably lower prices RunRev charges from its customers in
Next, I found a button "my PayPal account", and indeed I appear to have
used such an account before as they listed my correct address.
However, at this point even the options for Visa and Mastercard were
gone! Only manual transfer from my bank account was left as a
possibility. For safety reasons in such an unstable and dangerous
country as Germany?-
Without entering anything I chose a "proceed" (or something similar)
button, and shortly afterwards got a transfer receipt - without any
indication in which way the money was going to be transferred.
Your Scripter's Scrapbook registration key arrived about an hour later.
One problem occured when entering my data into the Scrapbook: The
registration form does not accept the "@" directly from the keyboard (on
Windows XP), I had to use ALT+64 to place the @ into my email adress.
At last PayPal indeed informed me in a new post I had to go to my bank
and transfer the price manually. So although I have already got my
Scrapbook key you will have to wait for a few days until my money should
PayPal says somewhere on their pages to address customer support (or the
like) in case of problems, but nowhere could I find a link to do that.
I recommend that you - as a customer of PayPal - should inform PayPal
about these problems. I will do so myself once I have found a PayPal
address to voice my opinions about inedaquate programming, a widespread
nuisance of which we - as programmers and Revolution users - are
sufficiently aware and annoyed.
I frequently use my credit cards for online buying of books, software
etc. and almost never have run into problems. The only other firm I had
trouble with was Apple when I bought a Quicktime Pro license two years
ago: They accepted my AMEX payment immediately and got their money, but
failed to deliver the registration key. It then took five weeks, 10
emails, and two international phone calls until they finally succeeded
to send the key I had paid for more than a month earlier.
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