Documentations Biggest Flaw

[Springer, Paul]

Amen - thanks Dave. I will push through to learn it because I think the time
saved in the end will be well worth the trouble, but it bugs me that a tool
that it so excellent in so many ways frustrates me so much. It can take me
forever to figure out how to do something that I am certain can be easily
done; I just have to uncover that one gem of information buried somewhere in
a bottomless treasure chest of hyperlinked docs. Sometimes it feels like I
am trapped in an automated telephone "help" menu system. Even after I see
something useful it usually takes me many minutes of near random clicking to
get back to it.

Maybe I need to understand the document search mechanism better. Why can't I
type in multiple key words to search on? I suppose there is some new gem of
information that will help me find things more easily - does anybody know
where that is?

Thank,
-Paul

-----Original Message-----
From: Dave Calkins [mailto:davecalk at surfbest.net] 
Sent: Sunday, March 21, 2004 12:29 PM
To: use-revolution at lists.runrev.com
Subject: Documentations Biggest Flaw


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I believe that the lack of the visual aspect of leaning is at the root 
of most of the complaints about the documentation. The information is 
there, but many people can seem to find it (they don't know what word 
to type in the find field etc.), nor will they be able to easily grasp 
the information once they do find it. They can not "see" it happen or 
easily follow the instructions on how to learn to use and implement the 
software because a "visual" presentation of the information is missing. 
Even the tutorials are this way. They verbally tell you what you need 
to do, but offer no visual representation of the process or of what it 
should look like. To these people learning RR will be a rather hard 
task. Most  people of this learning style will not push through to 
learn it.

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Dave Calkins

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