Windows startup issue

[J. Landman Gay]

Right, the first number is the error code and the second is the line number in the script. It 
does look like a permissions error:

269	Operators is: error in right operand
262	import: can't open file, mask file or display
252	if-then: error in condition expression
241	Handler: error in statement
353	Object Name:
573	Handler: can't find handler
253	if-then: error in statement
241	Handler: error in statement
353	Object Name:

The top line is the one that is usually the main error, the second line in this case indicates 
a file couldn't be opened. The remainder of the lines indicate the message path that led to the 
error, in reverse order.

The list was generated by a free utility called "LiveCode Lookup Errors" which you can find in 
Sample Stacks in LC's tool bar.


On 11/9/20 3:27 PM, Paul Dupuis via use-livecode wrote:
> The first things is to determine what the error codes mean. I forget off teh top of my head, 
> but I things of the first 2 numbers one is a line number and the other an error code?
> 
> Hopefully someone can chime in who knows for sure. Knowing the errors will tell you more about 
> what the likely cause may be.
> 
> I suspect it is some sort of permissions issue. In all most all instances where we have run 
> into a weird startup issue with just one customer, it has turned out to be permissions related. 
> For example, does you application create any preferences or license files or temporary files? 
> Or try to save anything to disk behind the scenes (i.e. not a user driven file save dialog)? If 
> so, chances are the place you are trying to write to is read-only.
> 
> It could be many other things, but this has been the most common issue like this we've run into.
> 
> 
> On 11/9/2020 4:10 PM, Marty Knapp via use-livecode wrote:
>> I have a customer who is having a weird issue with a Windows app built in LC (9.6.1). It 
>> worked fine for about a month, it works fine here for me all the time and it works fine for 
>> all our other customers.
>>
>> On startup is begins to launch then gets a bunch of errors:
>>
>> 269,76,1
>> 262,67,1
>> 252,67,1
>> 241,67,1
>> 353,0,0
>> 573,68,1
>> 253,68,1
>> 241,67,1
>> 353,0,0
>>
>> But it only happens for this *one* person. They have the latest version of Windows 10, have 
>> tried multiple installs and uninstalls, turned off virus software, etc. I have downloaded 
>> from the same link I've sent him, installed and it runs fine for me and all our other customers.
>>
>> I know it's along shot, but has anybody seen anything like this or offer any advice?
>> ---
>> Marty
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> 
> 
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-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com