iOS In-App Purchase Refunds

J. Landman Gay jacque at hyperactivesw.com
Wed Jul 10 13:04:18 EDT 2019


I've heard that Apple never reveals customer identities for any reason.

--
Jacqueline Landman Gay | jacque at hyperactivesw.com
HyperActive Software | http://www.hyperactivesw.com
On July 10, 2019 11:20:50 AM Ralph DiMola via use-livecode 
<use-livecode at lists.runrev.com> wrote:

> Yes the Apple reports(and deposits) show this BUT... those reports don’t 
> tell you who received the refund.
> Since 2012 or so we are about $500.00 short. Some of this could be FX rates 
> and possible an App bugs but we had a rude user last month that demanded a 
> refund and then hung up on customer service but is still using the 
> app(backend server metrics). There is a cancelation on this month's Apple 
> report but we can't pin it to him. This app has in-app products that range 
> from $60.00 to $250.00 so this is becoming a real issue.
>
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdimola at evergreeninfo.net
>
>
> -----Original Message-----
> From: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] On Behalf 
> Of Rick Harrison via use-livecode
> Sent: Wednesday, July 10, 2019 12:09 PM
> To: How to use LiveCode
> Cc: Rick Harrison
> Subject: Re: iOS In-App Purchase Refunds
>
> Hi Ralph,
>
> Has this ever happened to you before?  If so, shouldn’t the transaction 
> show up in your financial report from Apple?
>
> I’ll be very interested to know if you are able to come up with a solution 
> for this one.
>
> Good luck!
>
> Rick
>
>> On Jul 10, 2019, at 11:45 AM, Ralph DiMola via use-livecode 
>> <use-livecode at lists.runrev.com> wrote:
>>
>> Does anyone know how to detect when a user that made a valid in-app
>> purchase and then subsequently asked for and received a refund from Apple?
>> This is a in-app purchase for a subscription to intellectual property
>> so I need a way to know this so I can cut the user off. I have all the
>> backend server code to do this I just need to know if the user
>> received a refund from Apple.
>>
>> Any ideas?
>> Thanks!
>>
>>
>> Ralph DiMola
>> IT Director
>> Evergreen Information Services
>> rdimola at evergreeninfo.net
>>
>>
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