iOS In-App Purchase Refunds

[Ralph DiMola]

Yes the Apple reports(and deposits) show this BUT... those reports don’t tell you who received the refund.
Since 2012 or so we are about $500.00 short. Some of this could be FX rates and possible an App bugs but we had a rude user last month that demanded a refund and then hung up on customer service but is still using the app(backend server metrics). There is a cancelation on this month's Apple report but we can't pin it to him. This app has in-app products that range from $60.00 to $250.00 so this is becoming a real issue.

Ralph DiMola
IT Director
Evergreen Information Services
rdimola at evergreeninfo.net


-----Original Message-----
From: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] On Behalf Of Rick Harrison via use-livecode
Sent: Wednesday, July 10, 2019 12:09 PM
To: How to use LiveCode
Cc: Rick Harrison
Subject: Re: iOS In-App Purchase Refunds

Hi Ralph,

Has this ever happened to you before?  If so, shouldn’t the transaction show up in your financial report from Apple?

I’ll be very interested to know if you are able to come up with a solution for this one.

Good luck!

Rick 

> On Jul 10, 2019, at 11:45 AM, Ralph DiMola via use-livecode <use-livecode at lists.runrev.com> wrote:
> 
> Does anyone know how to detect when a user that made a valid in-app 
> purchase and then subsequently asked for and received a refund from Apple?
> This is a in-app purchase for a subscription to intellectual property 
> so I need a way to know this so I can cut the user off. I have all the 
> backend server code to do this I just need to know if the user 
> received a refund from Apple.
> 
> Any ideas?
> Thanks!
> 
> 
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdimola at evergreeninfo.net
> 
> 
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