URGENT: MergGoogle no longer works on iOS: CLIENTS VERY UNHAPPY

[Sean Cole (Pi)]

It's all too too too late. I had no money to get a support contract. Spent
it all getting the project running. It was working up until this morning so
I had no idea that it would be an issue. My client was incredibly p'd. I
have no way to redeem myself. I really couldn't care less if you can or
cannot fix it now. I am £1000's down and well out of pocket. I will never
get it back. I have/will-have lost everything. I don't think I can come
back from this. My life is worth £0, especially to you guys. I'm like
abandon-ware. Your failure cost someone their life (not to mention his wife
and two boys who may well miss him but will be better off without him for
making the mistake of using LC and all things LC!).

Bye


On 2 May 2018 at 16:29, Kevin Miller via use-livecode <
use-livecode at lists.runrev.com> wrote:

> Hi Sean,
>
> I¹m very sorry to hear your demo went wrong today.
>
> If its any consolation I¹ve been there and probably most of us have been
> in that situation at some point in our careers. Even Steve Jobs had the
> occasional demo that didn¹t work out! How you recover from that situation
> is probably more important than the fact that it happened. Most customers
> and clients understand that tech demos are fraught with potential issues
> and will accept that if you can keep a level head and talk to them. One of
> the techniques I have for doing demos - in common with many in this
> industry - is to practice the whole thing 3 times the day before from
> beginning to end. As this change occurred 20th April that would have given
> us a few hours to respond Š rather than it being ³too late² now.
>
> Could we have done a better job here? Possibly. We have hundreds and
> hundreds of components in LiveCode and we generally try to maintain
> compatibility within a couple of weeks of major upgrades and changes. For
> whatever reason this change wasn¹t flagged by the processes we use to stay
> on top here - and as a result we can review that process going forward. At
> present Monte is asleep - yes even he needs sleep sometimes - and as he
> wrote this component we really need him to chime in here and take a look
> at what needs to be updated.
>
> Generally its faster post to support than this list, though we do require
> a support contract in place to help you. Nonetheless given how important
> this is for you we will look at this issue when Monte gets up.
>
> Kind regards,
>
> Kevin
>
> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
> LiveCode: Develop Yourself
>
>
>