Failed to load external error

[J. Landman Gay]

On 9/1/2016 2:15 PM, J. Landman Gay wrote:
> Due to an audio bug fix we needed, we were forced to compile and release
> an app using 8.1rc1. Some Windows users are regularly receiving the
> error "failed to load external" when the app launches. This renders the
> app useless.
>
> So far we have heard from both Windows 7 and Windows 10 users. The
> external folder in the app contains revBrowser.dll and tsNet.dll.
>
> Does anyone know why this would happen? The externals are obviously
> there (we got screen shots) so I assume they are being found. Could
> virus scanners block this? Are there any other reasons?
>
> It would be nice if the error message would tell us which external
> wouldn't load. Right now the students who use the app are pretty pissed
> off because they can't complete their assignments.
>

Addendum: at least some of these students are running on a Surface Pro. 
Not sure if that matters, but we've had reports from users on Surface 
Pro 2,3, and 4 machines. Some may be using other Windows hardware, we 
aren't sure yet.

-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com