Status of on-rev restore?

[jbv at souslelogo.com]

Hi list
So far I can log on SAGE with my login/pwd on pancake
and access cPanel, but that's all : no access to php or
mySQL. Furthermore, I'm still waiting for on-rev to restore
the most recent backups of our sites...
Meanwhile, a couple of clients with merchant sites are
threatening to leave us because they've already lost 1 full
week of business...
Sigh...
jbv