Mail and Sage - Problem sending
PystCat
pystcat at gmail.com
Fri Aug 28 17:47:32 EDT 2015
Thanks Matthias. I know the Mother Ship is usually up on things so I never like to bother them with stuff I don't consider THAT urgent. I do use the email address for more business issues but since I am receiving email I am (somewhat) fine with just letting them know...
I think I will use (and save) that link to contact them. Thanks.
> On Aug 28, 2015, at 5:21 PM, Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de> wrote:
>
>
>
> Paul,
>
> did you sent your support request with URGENT in the subject line? Use your email address which is set in cPanel for communication.
> You could also use the contact form at http://www.on-rev.com/support/contact-us/ to send such a request.
> Select “Emergency support request” for the subject.
>
> Such support request are answered within 2 hrs or so.
>
> Please be aware, that such urgent requests should only be sent if the server is not working or is not working properly or is causing trouble
>
> But i would say, being not able to send email is an urgent support case.
>
> Matthias
>
>> Am 28.08.2015 um 22:24 schrieb PystCat <pystcat at gmail.com>:
>>
>> Thanks Andy. I've sent a few tickets and one to Heather.. I don't like sending to her about On-Rev stuff but I figured she would forward on. My problem is I haven't heard back from anyone... And I'm still out on the water without a paddle.
>
>
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