Error Messages Are Evil
dsc at swcp.com
Sun May 11 21:04:28 EDT 2014
Long ago, deep in a previous century, I set up a Cromemco or MITS Altair for my secretary to do some word processing while I was out.
When I came back, she was in tears. The computer told her, “Invalid! Jump to!”
I looked at the screen. At the bottom was the line “Invalid jump to 0000.”
I hadn’t emphasized that programs crash and what the crash might look like. I had neglected to say that if something goes wrong is was unlikely to be her fault.
We have come a long way, computers and I.
On May 11, 2014, at 12:48 PM, Alejandro Tejada <capellan2000 at gmail.com> wrote:
> Recent article published by Don Norman.
> "Error messages punish people for not behaving like machines.
> It is time we let people behave like people. When a problem
> arises, we should call it machine error, not human error:
> the machine was designed wrong, demanding that we conform
> to its peculiar requirements. It is time to design and build
> machines that conform to our requirements.
> Stop confronting us: Collaborate with us."
> View this message in context: http://runtime-revolution.278305.n4.nabble.com/Error-Messages-Are-Evil-tp4679382.html
> Sent from the Revolution - User mailing list archive at Nabble.com.
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