AW: New LiveCode Licences - No mailing list for $500?

Tiemo Hollmann TB toolbook at kestner.de
Tue Oct 29 11:01:36 EDT 2013


Dear Heather,

thanks for clarifying. Perhaps you also could specify it also in the
comparison table on the website. Perhaps something as:
Commercial license: "Free forum & free mailing list"
Pro to Enterprise license: "Commercial support forum &  Commercial support
list"
Or anything like this or any footnote with a differentiation.
Right now the explanation is just opposite.
Just my 2 euro cents
Tiemo

> -----Ursprüngliche Nachricht-----
> Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im
Auftrag
> von Heather Laine
> Gesendet: Dienstag, 29. Oktober 2013 15:38
> An: How to use LiveCode
> Betreff: Re: New LiveCode Licences - No mailing list for $500?
> 
> Lets see if I can make this clear.
> 
> We currently have 2 mailing lists and a forum at forums.runrev.com, which
> is subdivided into many many sub forums.
> 
> This list, the use-livecode list, is a totally free and open list. Anyone
> can join and post. The only requirement is that you sign up using a valid
> email address. This has been the case throughout its history and will not
> change. Whilst RR staff do to some extent read and respond on this list it
> is not an official support forum, we do not guarantee any kind of response
> here or even to read your email. It's a community list.
> 
> The forums:
> 
> http://forums.runrev.com
> 
> are free and open forums, in general. You can sign up and post there and
> receive answers from the general community. Again, in general, we do not
> guarantee any kind of response from our team. However, within the main
> forum are several dedicated, closed sub forums which are only available to
> certain groups. One of these is the Commercial Support forum, where users
> with a Commercial license may post queries and receive a direct and timely
> response from our technical support team. If you have a current Commercial
> license, and you have not activated your forum account for participation
in
> this closed forum, please do feel free to email support and request it -
> I'll need your forum username to add you to the Commercial support forum.
> 
> The LiveCode-dev list is a closed, NDA'd list, where Pro license holders
> may interact directly with our team. This list was previously used to
> provide support for the LiveCode Developer Program, and will now be used
to
> provide support for the Pro license holders. When I say "support" in this
> instance I am talking about direct interaction with our management team,
> rather than technical, coding support, which is provided by email, Skype
or
> phone for Pro license holders.
> 
> I hope this clarifies the matter.
> 
> Regards,
> 
> Heather
> 
> On 29 Oct 2013, at 13:07, Tiemo Hollmann TB wrote:
> 
> >>
> >> No, you don't lose this forum.  This is for everybody.  The other
> >> group is for the folks who are coughing up the coin for that level.
> >>
> >
> > Which one do you mean with "this forum"? this mailing list? Or this
> > forum at forums.runrev.com?
> >
> > I still don't understand, as Ender also said, what the difference is
> > between "commercial forum" and "forum". Perhaps because I have never
> > seen the "commercial forum"?
> >
> > I still don't understand why I am excluded from this mailing list
> > (which is not driven by runrev), when I only buy the commercial
> > license. Or is there also another "pro mailing list" I don't know
> > about up to today, from which I will be excluded?
> >
> > Tiemo
> >
> >
> > _______________________________________________
> > use-livecode mailing list
> > use-livecode at lists.runrev.com
> > Please visit this url to subscribe, unsubscribe and manage your
> subscription preferences:
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> 
> Heather Laine
> Customer Services Manager
> http://www.livecode.com/
> 
> 
> 
> 
> 
> 
> 
> 
> 
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