[Ticket#2013041110012283] Re: Fwd: Community version download

[Skip Kimpel]

I contacted support and they said it was a known bug.  Additionally, they
my license was not valid for a free upgrade.  I purchased the Gold package
back in July and could have swore it included one year of upgrades.  I
normally wouldn't question anybody but RunRev has gone through so many
revisions of their licensing system, I am not 100% confident that I am
getting the correct information.

Was I totally wrong (it has been known to happen.)  Anybody care to chime
in on this?

SKIP


On Fri, Apr 12, 2013 at 6:05 AM, Skip Kimpel <skiplondon at gmail.com> wrote:

> I thought the Gold package carried ONE YEAR of updates..... Am I that
> wrong that it is only three months?  I can't image I would make that kind o
> mistake.
>
> SKIP
>
> On Apr 12, 2013, at 4:04 AM, Runtime Revolution Support <
> support at runrev.com> wrote:
>
> > Dear Skip,
> >
> > Thank you for your request. I've checked your account and your license,
> and you do
> > have a valid 5.5 license. However I can't see any 6.0 entitlement, you
> don't seem
> > to have any sort of update pack/subscription attached. Your last
> purchase was in
> > July 2012, of the Gold license. This doesn't carry more than 3 months of
> update
> > entitlement.
> >
> > Did you pledge for any kind of 6.0 license via Kickstarter? If not, then
> to access
> > LiveCode 6.0 Commercial you are going to need a new license purchase:
> >
> > http://runrev.com/store/product/livecode-commercial
> >
> > I hope this helps,
> >
> > Regards,
> >
> > Heather
> >
> > 04/11/2013 20:03 - Magicgate Software - Skip Kimpel wrote:
> >
> >> Good morning,
> >>
> >> I have a valid license purchased last year.  I recently logged into my
> >> account to download the new commercial version but did not find it.
>  All I
> >> saw was the community version.  I downloaded that, input my license
> >> credentials and it says it is the commercial version.  However, based
> upon
> >> the comment below from Monte there IS a difference.  How do I get the
> new
> >> commercial version?
> >>
> >> My license email address is skip at magicgate.com
> >>
> >> Curious and anxious,
> >>
> >> SKIP
> >>
> >>
> >>
> >> ---------- Forwarded message ----------
> >> From: Monte Goulding <monte at sweattechnologies.com>
> >> Date: Thu, Apr 11, 2013 at 8:55 PM
> >> Subject: Re: Community version download
> >> To: How to use LiveCode <use-livecode at lists.runrev.com>
> >>
> >>
> >> Yes there is so you might want to take screenshots of where it says the
> >> wrong thing and bug report them.
> >>
> >> On 12/04/2013, at 10:51 AM, Magicgate Software - Skip Kimpel <
> >> skip at magicgate.com> wrote:
> >>
> >>> Is there a difference between the community version download and the
> >>> commercial version?  I downloaded the community version and input my
> >>> license info.  When launched, it says it is the commercial version.
> >>>
> >>> Just making sure I am not missing out on anything here.....
> >>
> >> --
> >> Monte Goulding
> >>
> >> M E R Goulding - software development services
> >> mergExt - There's an external for that!
> >>
> >>
> >>
> >>
> >>
> >> _______________________________________________
> >> use-livecode mailing list
> >> use-livecode at lists.runrev.com
> >> Please visit this url to subscribe, unsubscribe and manage your
> >> subscription preferences:
> >> http://lists.runrev.com/mailman/listinfo/use-livecode
> >
> >
> >
> > Heather Laine
> > --
> > RunRev Support Team ~ http://www.runrev.com
> > LiveCode Next Generation
> > http://www.runrev.com/products/what-now
> > --
>