Outlet for Mac Apps

Andrew Henshaw henshaw at me.com
Wed May 30 07:09:13 EDT 2012


Have you tried putting a UK address and card back into your account?  I had to do that to fix mine.

I now just maintain two accounts at Apple,  one for my home in the UK,  and one for my home in the States with each one keeping its own address and card in it.  

The issue appears to be licensing as for example I also use iTunes Match which is neat, but I have it set up on my main iTunes account with is in the States so tend to keep all my devices logged into that account regardless of where I actually am.   If I forget to log my Apple TV out of the US account even when in the UK I can get the US content (eg I could rent movies from the States),  the card and address are all Apple seem to use for geo tagging.  

It then extends out to the App Stores as there are apps you can't get in the UK,  (Pandora etc),  or ones you cant get in the States (BBC iPlayer) but if you are logged into the account with the countries address and card you can download them as if you were in the country.

Might be worth a shot to recover your old account and apps.

Andy

On 30 May 2012, at 07:19, Paul Hibbert wrote:

> My Apple ID (email) hasn't changed, just my address and associated credit card details, so unfortunately I can't revert to the previous (UK) account. I updated my details as I did with everything else, obviously the credit card was a major factor to be able to make any future purchases, this had to be correct, so I had little choice.
> 
> I'm fortunate that I didn't make any expensive purchases and the main software purchased that I do rely on has been updated through contact with the original developers, including one famous app written in LiveCode. I've lost out on a few cheap apps, but I'm not too worried about them.
> 
> Thanks for making the suggestion though, I do appreciate it.
> 
> Paul 
> 
> 
> On 2012-05-29, at 10:25 PM, -=>JB<=- wrote:
> 
>> I was able to use my current versions too. Sorry to hear about
>> the problems and I have no answer.  Are you able to access
>> them from your old account in any way or is that closed and
>> you have no access.  Were you required to transfer your MAS
>> account when you moved to Canada?
>> 
>> -=>JB<=-
>> 
>> 
>> On May 29, 2012, at 10:05 PM, Paul Hibbert wrote:
>> 
>>> On 2012-05-29, at 9:48 PM, -=>JB<=- wrote:
>>> 
>>>> I learned to correct the problem so you
>>>> can download updates for software bought with your old
>>>> id is to delete the program from your disk.  Then start up
>>>> MacApp and you will be able to install the software you
>>>> have purchased on the old id without any fees.
>>> 
>>> This solution was suggested to me elsewhere, but sadly it had no effect on my account. I can only assume it is because Apple transferred my details from the UK App Store to the Canadian App Store. When I launch the App Store it shows absolutely nothing in my purchase history. If I go to the page for the deleted software, it doesn't show the 'Install' button, just a 'Price' button or in some cases an 'Installed' button, so no way to re-install.
>>> 
>>> I sent several emails to the App Store support staff and in the end they were very sympathetic, but could only point me to the iTunes Terms and Conditions. I get the impression it was just legal issue that they weren't able/prepared to do anything about. I can still use the current versions of any software installed, but I just can't re-install/update any of it.
>>> 
>>> Paul
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>> 
>> 
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