Bizarre Quicktime bug

[Thomas McGrath III]

Maybe related? Yesterday I saw the QT picture viewer 'adding' garbage/ 
left over images to the transparency layer in a PNG when viewing. The  
garbage has nothing to do with the PNG and it is not happening to all  
PNGs, just most of them. The PNGs look fine in every other program  
that does not use QT for viewing. Nothing to do with flash drives or  
movies but it seems there is an issue in Vista with QT.


Tom McGrath III
Lazy River Software
3mcgrath at comcast.net

iTunes Library Suite - libITS
Information and download can be found on this page:
http://www.lazyriversoftware.com/RevOne.html


On Oct 7, 2009, at 7:00 AM, Richard Miller wrote:

> I need the help of any genius around here who can help solve a  
> bizarre bug.
>
> I have one customer (and only one) who is using my Rev video  
> software on a PC and is encountering this bug. He actually has a  
> laptop and desktop, both with Vista, and has this same problem on  
> both.
>
> 1. Transfer a video from his camera to a flash drive. AVI or MOV...  
> doesn't matter. We've tried both. These are all H.264 encoded.
>
> 2. Play the video file directly from his flash drive in QT. Plays  
> fine. No problem at all.
>
> 3. Transfer the file to his desktop, then play it in QT. Corrupted.  
> Parts of the video become distorted. It plays, but is obviously  
> corrupted.
>
> This occurs on both of his computers. We've tried this numerous times.
>
> Now it gets a bit more bizarre. If we try to play one of the desktop- 
> based video files in the Kodak playback software that came with his  
> Kodak camera, it plays fine. The Kodak camera can transfer the video  
> from the flash drive to his Documents folder, then play it back from  
> there with no problem. But if the file is copied from the flash  
> drive to the desktop by drag-and-drop, then played in QT, it is  
> corrupted.
>
> I have gone in through remote access to disable just about every  
> program I could think of (on his computer) that might be causing  
> this problem. The problem persists.
>
> Any ideas?
>
> Thanks.
> Richard
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