use-revolution Digest, Vol 31, Issue 20

[bryan mccormick]

Dan, Marielle

At the risk of really opening the hornets nest, here is my 2 cents. Dan, 
I've actually known of you for multiple decades now -- way, way back in 
the dark days of HyperCard 1.0. The thing is this, I know you are a 
stand-up fellow and have done lots of great work for the community then 
and now. I also know you'd never discourage anyone from voicing real 
complaints. At least I didn't until recently when I saw you threaten to 
(or so it seemed, perception in email/list form is a very delicate and 
tricky thing) apparently sic the forum police on some fellow who 
appeared to simply be complaining. I thought that very odd and wasn't 
sure what it was all about. Didn't seem like your usual very cordial 
style. Just so you know. But nothing to "flip the bozo bit" about (for 
those who do not know the book, read it, very germane to this conversation).

Marielle, I too have had some horrific problems with the 2.7 release on 
WinXP in a multi-monitor environment. Same one I've run 2.6.1 in 
successfully without any problems. I have been working with the team by 
reporting what I can, running tests, etc to try to figure this out. 
Frankly I hope it is something that is a configuration problem. I'd 
rather it be that than an engine bug. But I would say we won't know that 
for sometime to come. It could be something subtle and subtle is very, 
very hard to fix. The team is genuinely interested in keeping its 
customers, at least judging from the responses. However it likely does 
not serve the interest of the list in general to keep flogging the issue 
in public. I did it once, wrote a heart-felt message of displeasure to 
the team, got the most cordial reply back you could hope for, and vowed 
to roll up sleeves and keep at it with them. Why? Because anyone who 
would NOT retaliate against the stones I threw really has customer 
hearts and minds close to them. They deserve all the support they can 
get. Had it been other vendors I can assure you (having had the 
experience) the other end of the email would go dark and I'd never have 
satisfaction.

Proffered with the hope of mending fences.