Express to Dreamcard was RE: scrollbar problems

Heather Nagey heather at runrev.com
Thu Jul 22 10:17:06 EDT 2004


> Well, just 10 days ago I bought my first license - Express plus a one year
> update bundle.
> Now I find that there will be no updates on the product I bought.
> 
> Tell me again  - why should I be happy about it ?

Alex, write me off list and we'll discuss what would be fair in your
situation. At the end of the day, we don't want anyone to walk away unhappy
with this. 

Dreamcard is good news for the community as a whole, we're very excited
about the possibilities it opens up.
> 
> (And I won't even mention the fact that I bought it in the UK, at 40% more
> than the USD prices we generally talk about).

I don't really want to get a price discussion going here, but I think a
footnote wouldn't go amiss. Unfortunately UK customers do have to pay VAT,
government tax which we have no control over. If you have a VAT registered
business you can claim it back. As for the rest of the price comparison, if
you look at the progression of the US/UK exchange rate over the last few
years you'll realise it became imperative for us to set the UK price at a
firm figure rather than continue to watch it slide into oblivion.

Regards,

Heather
-- 

** For a faster response to all licensing, support, and technical issues,
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Heather Nagey ~ heather at runrev.com ~ http://www.runrev.com/
Runtime Revolution - User-Centric Development Tools
Tel +44 (0) 870 747 1165 Fax +44 (0) 845 4588487
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