Failed to load external error

Charles Warwick charles at
Fri Sep 2 01:27:02 CEST 2016

Hi Jacque, Ben,

Yes, unfortunately that fix just missed making it into the RC1 release.  
It will be in RC2.



On 2/09/2016 7:25 am, J. Landman Gay wrote:
> Thank you! That sounds like exactly the problem we're seeing. We're in 
> a rush so I'll try the file Charles uploaded to the QCC.
> If I had more time I'd read the bug reports every day. :)
> On 9/1/2016 4:08 PM, Ben Rubinstein wrote:
>> Hi Jacque,
>> It might not be this, but it sounds awfully similar to a problem I had,
>> attempting to deploy a standalone built with 8.1.0 dp 3 to Windows.
>> Details here, including a patched version of tsNet.dll which fixed the
>> issue for me:
>> The bug report changed status to "AWAITING_RELEASE" just this afternoon
>> (UK time) so my guess is that the new dll didn't make it into rc1.
>> If you're in a hurry to solve this, I suggest trying the patched version
>> - note Charles Warwick's comment #2, it may be necessary to build with
>> the new version, rather than just replacing it after the fact.
>> HTH,
>> Ben
>> On 01/09/2016 20:15, J. Landman Gay wrote:
>>> Due to an audio bug fix we needed, we were forced to compile and
>>> release an
>>> app using 8.1rc1. Some Windows users are regularly receiving the error
>>> "failed
>>> to load external" when the app launches. This renders the app useless.
>>> So far we have heard from both Windows 7 and Windows 10 users. The
>>> external
>>> folder in the app contains revBrowser.dll and tsNet.dll.
>>> Does anyone know why this would happen? The externals are obviously
>>> there (we
>>> got screen shots) so I assume they are being found. Could virus
>>> scanners block
>>> this? Are there any other reasons?
>>> It would be nice if the error message would tell us which external
>>> wouldn't
>>> load. Right now the students who use the app are pretty pissed off
>>> because
>>> they can't complete their assignments.
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