On-rev server blocked by ISP

[Heather Laine]

Dear JBV,

We have responded to several tickets of yours recently in the hosting support. I'm concerned to hear you might have sent us something we did not receive or I cannot locate, or possibly that you did not receive our replies. Please send me the ticket numbers, to the support at livecode.com address, and I will look into it (don't send the tickets here please!).

Regards,

Heather

Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com



> On 18 Oct 2016, at 13:26, jbv <jbv at souslelogo.com> wrote:
> 
> Hi Matthias
> 
> Thanks for the answer.
> But that on-rev account already has a dedicated ip.
> I wasn't in direct contact with the isp, but according to my client
> it wasn't the ip that was blocked, but the server itself.
> The app sends requests to the server through urls such as :
>   http://myDomain.on-rev.com
> that's what on-rev support told me should be used instead of ip,
> and from what I understand that was blocked...
> 
> On Tue, October 18, 2016 2:13 pm, Matthias Rebbe wrote:
>> That´s really strange. I´ve never heard  about such blocking in general.
>> And that the support is not answering is also very un-typical.
>> 
>> 
>> What might help is to add a dedicated ip for the on-rev account.
>> So the domains of the on-rev account have their own ip-address and not the
>> main ip all other on-rev accounts on that server have.
>> 
>> The dedicated ip is not very expensive. If i remember right about 39$/y.
>> And it is setup within hours.
>> 
>> 
>> Regards,
>> Matthias
>> 
>> 
>> 
>> 
>>> Am 18.10.2016 um 13:48 schrieb jbv <jbv at souslelogo.com>:
>>> 
>>> 
>>> Hi list
>>> One of my clients experienced severe problems a week ago
>>> as they couldn't use their client/server LC app and therefore lost dozens
>>> of potential clients. After blaming the developer for the days and
>>> repeating that the internet connection was ok, the tech support of the
>>> isp finally accepted to do some more research, and finally confessed that
>>> they had blocked the on-rev server, but wouldn't explain why... Did
>>> anything similar happened to anyone with an on-rev account ? And is
>>> there anything that can be done to prevent any further problem like that
>>> ?
>>> I'm asking the list, because despite sending a couple of urgent
>>> support requests to on-rev at that time, nobody ever got back to me...
>>> 
>>> Thanks
>>> jbv
>>> 
>>> 
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>> 
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> 
> 
> 
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