URGENT: emails being rejected

Alex Shaw alex at harryscollar.com
Tue Mar 22 05:08:15 CET 2016


Yes, potentially a problem with any shared hosting service.

I guess I am trying to avoid any more service disruption but so far the 
amalgamation with Liquid Web has improved speed and access to web and email.

Heather and David have always been very helpful.

regards
alex

On 22/03/2016 1:07 PM, Ralph DiMola wrote:
> I had that problem on diesel. David fixed it in a couple hours. Submit an emergency request support ticket to on-rev support. If you don't have one  I advise you get a dedicated IP. Then you don't have to worry about other users spam putting jasmine on a black list.
>
>
> Ralph DiMola
> IT Director
> Evergreen Information Services
>
>
>
> <div>-------- Original message --------</div><div>From: Alex Shaw <alex at harryscollar.com> </div><div>Date:03/21/2016  22:17  (GMT-05:00) </div><div>To: On Rev Support <on-rev at runrev.com>,use-livecode at lists.runrev.com </div><div>Subject: URGENT: emails being rejected </div><div>
> </div>Hi
>
> Our on-rev site is on jasmine.on-rev.com (50.28.38.70).
>
> Recently, I have had quite a few emails bounce back and rejected by
> recipients, that prior to the on-rev server upgrades accepted emails ok.
>
> Today I noticed on one of the rejected emails..
>
> SMTP error from remote mail server after RCPT TO: xxxx
>       550-delivery from 50.28.38.70 is rejected. Check at
>       550-http://www.commtouch.com/Site/Resources/Check_IP_Reputation.asp. Reference
>       550 code:tid=0001.0A090302.56F0A528.00EE
>
> "whois 50.28.38.70" returned details related to the new Liquid Web servers.
>
> I plugged the same IP address into the above mentioned site..
> http://www.commtouch.com/Site/Resources/Check_IP_Reputation.asp
>
> .. and it returned the following information:
>
> IP Query Result:
> IP Address:     50.28.38.70
> Risk Level:     High Risk
> Description:     This IP address is used for sending Spam on a regular basis
>
> Is anyone else experiencing this?
>
> Can this issue be resolved?
>
> regards
> alex
>
>
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