Status of on-rev restore?

[jbv at souslelogo.com]

Hello Heather
Thanks for the quick reply. Too bad I have to post on a public
list to get some feedback...
I hope the transfer will be completed soon, but we have lost a couple
of clients anyway...
jbv

> jbv - we had already moved your backup to the new server, when we received
> a request from the contact from that hosting site to move it again to your
> dedicated server. Since it is a very large site, it takes a long time to
> transfer between servers. That transfer is underway again.
>
> Regards,
>
> Heather
>
>
> Heather Laine
> Customer Services Manager
> LiveCode Ltd
> www.livecode.com
> heather at livecode.com
>
>
>
> On 14 May 2015, at 09:21, jbv at souslelogo.com wrote:
>
>> Kevin and list,
>> This will probably sound cynical, but AFAIR 2 years ago we got a similar
>> speech from Kevin when all the problems with the thor server and the
>> previous
>> data center occured...
>> For those interested, none of our websites have been restored so far, we
>> look
>> like idiots in front of our clients for chosing the wrong technology and
>> the wrong
>> hosting company, and a few of them have already annonced they'll leave
>> us and
>> will move their sites and business elsewhere when the backups are
>> restored...
>> :-(((
>> jbv
>>
>>> Almost all the accounts have been restored, there are a small handful
>>> of
>>> issues remaining which as I understand it should be getting worked
>>> through
>>> today. I am very sorry for the inconvenience that has been caused to
>>> those
>>> affected. Once the issue has been fully resolved I will be leading a
>>> full
>>> investigation into what happened and what procedures and processes can
>>> be
>>> changed to prevent anything like this happening again.
>>>
>>> Kind regards,
>>>
>>> Kevin
>>>
>>> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
>>> LiveCode: Everyone can create apps
>>>
>>
>>
>>
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>
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