Status of on-rev restore?

[Heather Laine]

jbv - we had already moved your backup to the new server, when we received a request from the contact from that hosting site to move it again to your dedicated server. Since it is a very large site, it takes a long time to transfer between servers. That transfer is underway again.

Regards,

Heather


Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com
heather at livecode.com



On 14 May 2015, at 09:21, jbv at souslelogo.com wrote:

> Kevin and list,
> This will probably sound cynical, but AFAIR 2 years ago we got a similar
> speech from Kevin when all the problems with the thor server and the previous
> data center occured...
> For those interested, none of our websites have been restored so far, we look
> like idiots in front of our clients for chosing the wrong technology and
> the wrong
> hosting company, and a few of them have already annonced they'll leave us and
> will move their sites and business elsewhere when the backups are restored...
> :-(((
> jbv
> 
>> Almost all the accounts have been restored, there are a small handful of
>> issues remaining which as I understand it should be getting worked through
>> today. I am very sorry for the inconvenience that has been caused to those
>> affected. Once the issue has been fully resolved I will be leading a full
>> investigation into what happened and what procedures and processes can be
>> changed to prevent anything like this happening again.
>> 
>> Kind regards,
>> 
>> Kevin
>> 
>> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
>> LiveCode: Everyone can create apps
>> 
> 
> 
> 
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