Status of on-rev restore?

Keith Clarke keith.clarke at
Tue May 12 11:06:26 CEST 2015

I’ve been waiting since the 7th on the promise of files and resources to be recovered into my empty account. 

There was a suggestion that it may be a permissions issue rather than missing resources, but radio-silence since then, so I’ve just chased again. Worryingly, I didn’t receive an auto-response email, so I hope their ticketing system is not down, too! 

Meanwhile, I can’t recreate folders or databases that used to exist and so I’m stuck until my ticket comes up in the queue. 

I’ve transferred what I can to alternative hosting arrangements and it looks like I’ll need to recreate my LC server environment elsewhere, too.

Hopefully, others have been more lucky - or been more prepared with their own backup & DR strategies to mitigate the platform / service as a single point of failure!  :-(
> On 12 May 2015, at 09:38, jbv at wrote:
> Hi list
> Just curious : is anyone still waiting for his/her account on pancake to
> be restored ?
> Thanks
> jbv
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