Communication Suggestion for LiveCode (RunRev)

[Matthias Rebbe | M-R-D]

I suggested such an info page, which informs about planned and urgent maintenance or about any other related stuff, a long time ago.
I mentioned that this also would reduce the urgent support requests, because in cases of a server fault the users could see there is already someone working to fix the problem.

I also suggested to inform the customers by email if and when „normal“ maintenances are planned. 

Maybe after this big bang they will think about such an info page.

Matthias





> Am 07.05.2015 um 20:50 schrieb Scott Rossi <scott at tactilemedia.com>:
> 
> I know the LiveCode (RunRev) folks don't spend all their time on this
> list, but with the recent server issues mentioned on the list, I thought I
> would pass along a humble suggestion to the guys managing On-Rev and such.
> Maybe our Fearless Leader Richard G could act as messenger, if he feels
> so inclined.
> 
> Today I found I was having trouble accessing certain mail accounts on
> DreamHost and found they're currently having trouble with some mail server
> drives that need to be rebuilt.  As a result they interrupted some mail
> service, and also posted a link on the home panel of their site to a page
> showing updates on the process:
> <http://www.dreamhoststatus.com/2015/05/07/connection-issues-for-email-mach
> ines-on-homiemail-sub4/>
> 
> 
> Perhaps the LiveCode folks would consider doing something along these
> lines if/when outages occur with critical systems.  I imagine this
> communication would go a long way toward lessening users' concerns.
> 
> Best Regards,
> 
> Scott Rossi
> Creative Director
> Tactile Media, UX/UI Design
> 
> 
> 
> 
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