New Indy License Pricing
ambassador at fourthworld.com
Wed Jul 22 00:15:43 CEST 2015
Pierre Sahores wrote:
> Le 21 juil. 2015 à 23:35, Richard Gaskin a écrit :
>> And given human nature, those who are satisfied with the change
>> will be happily enjoying it rather than writing about it, giving
>> disproportionate voice to a relatively small subset of the group.
Don't mind providing a chuckle, but that wasn't meant as a joke or a
dig, just a sober observation across pretty much all industries.
Ask any product manager, or restaurant owner, or retail manager, or
anyone else who thoroughly reviews customer feedback. Sentiment almost
always skews negative, not because all products and services are bad,
but mostly because happy customers don't take the time to write.
I sometimes do, with restaurants and retailers and more. When I've had
a good experience I share it with them, if only because I know how hard
their job is, and positive feedback can be as useful as negative. In
just about every case the response I get is just short of shock - some
of those managers have never had a customer take the time to say
It's not even necessarily a bad reflection on human nature. It's just
something people do. If there's a problem, they need to have it
addressed, but when things are going well their attention is on the
result they're getting with the product rather than the product itself.
Fourth World Systems
Software Design and Development for the Desktop, Mobile, and the Web
Ambassador at FourthWorld.com http://www.FourthWorld.com
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