Mail and Sage - Problem sending

PystCat pystcat at gmail.com
Fri Aug 28 17:47:32 EDT 2015


Thanks Matthias.  I know the Mother Ship is usually up on things so I never like to bother them with stuff I don't consider THAT urgent.  I do use the email address for more business issues but since I am receiving email I am (somewhat) fine with just letting them know...

I think I will use (and save) that link to contact them.  Thanks.



> On Aug 28, 2015, at 5:21 PM, Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de> wrote:
> 
> 
> 
> Paul,
> 
> did you sent your support request with URGENT in the subject line? Use your email address which is set in cPanel for communication. 
> You could also use the contact form at http://www.on-rev.com/support/contact-us/  to send such a request.
> Select “Emergency support request” for the subject.
> 
> Such support request are answered within 2 hrs or so. 
> 
> Please be aware, that such urgent requests should only be sent if the server is not working or is not working properly or is causing trouble
> 
> But i would say, being not able to send email is an urgent support case.
> 
> Matthias
> 
>> Am 28.08.2015 um 22:24 schrieb PystCat <pystcat at gmail.com>:
>> 
>> Thanks Andy.  I've sent a few tickets and one to Heather.. I don't like sending to her about On-Rev stuff but I figured she would forward on.  My problem is I haven't heard back from anyone...  And I'm still out on the water without a paddle.
> 
> 
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