on-rev no incoming email

[Heather Laine]

The diesel server was down in two separate incidents. It was not down for 20 hours, it was down for 2 periods of a few hours each. On both occasions we were very much aware of the issue almost immediately, and working hard behind the scenes to resolve it. Hopefully the problem is now completely resolved and our server admin can get some sleep.

Note: emailing this list does not provide a good way to alert us of issues with on-rev. Emailing the on-rev support urgent queue does. Thanks to all those of you who did use this mechanism to alert us to the issue.

Regards,

Heather


On 5 Sep 2013, at 00:37, Mark Wieder wrote:

> Jerry-
> 
> Wednesday, September 4, 2013, 1:46:45 PM, you wrote:
> 
>> My support request was around 4PM PT yesterday, and it had been
>> down for about an hour. So that makes roughly 20 hours down. Just
>> sayin'.
>> .Jerry
> 
> LOL. I (briefly) used an isp several years ago whose definition of
> "24/7 support" was "you'll get an email response within 24 hours,
> seven days a week".
> 
> -- 
> -Mark Wieder
> mwieder at ahsoftware.net
> 
> 
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Heather Laine
Customer Services Manager
http://www.livecode.com/