on-rev.com files missing.

[Ralph DiMola]

First of all thanks to RR hosting support and David W. for their prompt
response to my "urgent" support request!!
Also thanks to the list for letting me know this was confined to my account
and also for the tips and suggestions from the usual suspects!!

I did not want to start a use-list panic but wanted to either get some info
or give a heads up to all of you good folks on the lists. The on-rev support
has been as good as it gets in the industry. I have never seen one-on-one
support within 30 minutes for any of the enterprise level SW or services
that we run here. I was back up and running is short order. On-rev.com had
backups at their finger tips and were able to scrub the site before
restoring it.

Thanks again on-rev! (I owe David a beer in San Diego)

Ralph DiMola
IT Director
Evergreen Information Services
rdimola at evergreeninfo.net


-----Original Message-----
From: livecode-dev [mailto:livecode-dev-bounces at lists.runrev.com] On Behalf
Of Heather Laine
Sent: Tuesday, November 05, 2013 3:26 AM
To: LiveCode Developer List
Subject: Re: on-rev.com files missing.

Folks.

Once again, this list is not the place to get support. We do not monitor
this list 24/7. Ralph very sensibly raised an urgent ticket and his issue
has now been dealt with. It was an issue entirely individual to his account,
with no implications for other accounts on the server.

Regards,

Heather

On 4 Nov 2013, at 22:58, Andrew Paul Dickey wrote:

> Hello Ralph,
> 
> Just checked my domains hosted on on-rev. My files are OK at this point in
time. I am on server: diesel.
> 
> It does raise the issue of backups/disaster recovery. Worst case as most
accounts have recently been migrated they should be able to recover your
lost files, if not from the migration from a current backup of the server.
> 
> Kind regards, Andrew
> 
> 
> On 05/11/2013, at 8:21 AM, Ralph DiMola <rdimola at evergreeninfo.net> wrote:
> 
>> I just noticed that all the files I had in the www folder are gone. 
>> That www root folder is now empty except for a folder named "victim.com".
>> 
>> Anyone else having a problem? Is this a hack?
>> 
>> Ralph DiMola
>> IT Director
>> Evergreen Information Services
>> rdimola at evergreeninfo.net
>> 
>> 
>> _______________________________________________
>> livecode-dev mailing list
>> livecode-dev at lists.runrev.com
>> http://lists.runrev.com/mailman/listinfo/livecode-dev
> 
> 
> _______________________________________________
> livecode-dev mailing list
> livecode-dev at lists.runrev.com
> http://lists.runrev.com/mailman/listinfo/livecode-dev

Heather Laine
Customer Services Manager
http://www.livecode.com/









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