HTML entities not displaying on Chinese Windows

[Peter Bogdanoff]

Hi all,

The music history e-book we've been working on for the last couple of years has gotten to the point of having some people in China now translate large parts of it to Chinese. However when they open the compiled version on their Windows machines they see funny characters wherever we use an HTML entity in the HTMLtext of fields. Em dash, double quotation marks, accents, etc., all show this.

In our classroom use of it, Chinese students at UCLA don't complain about this problem. I don't know much about system settings in Windows, but I see Chinese characters in the system settings for some of the UCLA students whom I have to do other kinds of tech support.

What could be different about the Windows systems in Shanghai--at least two different people report the same issue? These people are grad music students, not computer nerds, so I don't have much to go on. I had them install the Georgia and Helvetica fonts, which are all we use, and probably what they had to begin with.

I also had to strip out all those characters in the version I finally sent them to translate so they could work. We want to sell the program there eventually--there's a large market there for Western music education, so this worries me.

Any suggestions?

Peter Bogdanoff
UCLA