Tools for creating a help file

[Bob Sneidar]

There was a video I watched recently about using screen steps in exactly this way. Users would request help, and the response would be a either a new or existing article on how to do what the user needed to do. In this way, the help system was a "living document" to quote an oft misused phrase. Neat idea.

Bob


On Mar 23, 2012, at 1:39 PM, Phil Davis wrote:

> Hi Pete,
> 
> I use a "squeaky wheel" approach to user docs. Instead of creating volumes of info that only I will read, I use ScreenSteps to create very visual "how to" web pages on issues where users ask questions. The apps I build for my clients all use the same "Help Topics" plugin that appears in the app's Help menu. When users open it, they see a list of the How-To pages available for that app which are stored on the client's web server. If they click an item in the list, their web browser opens with the info displayed.
> 
> There's nothing like having the Help info right there when & where you need it!
> 
> Best -
> Phil Davis