Uncomfirmed crash report (was Re: [OT] Computer news from Kassel)

[J. Landman Gay]

Ben Rubinstein wrote:

> (I also know that some bugs have been fixed although the entry in 
> Bugzilla hasn't been addressed.  That may be because the bug was found 
> independantly either by RR directly or because of a duplicate report, 
> and it's just annoying that they've never noticed my report; or it may 
> be that someone read my report, fixed the bug, but for some reason 
> didn't follow the process to resolve it.)

That happens more than we'd like, actually. They fix stuff and then 
forget to update the database. Or they fix stuff they didn't know was in 
the database. I suppose we could complain about engineers who don't keep 
up with paperwork, but you know how that goes. I'm kind of like that myself.

Thanks for a thoughtful post on writing effective bug reports. You made 
some good points.

-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com