parental control problems - Mac OS X

[Chris Sheffield]

Jacque,

Here's some more info from our end. Not sure if everyone is experiencing this same behavior or not, but in our case, the executable inside the app bundle is actually getting damaged. We compared an app that had been launched with parental controls enabled for it and one that hadn't, and the one that had was about 1 MB smaller. When trying to launch the executable directly from Terminal, we get a file read error. So in this case, it looks like no amount of messing with permissions is going to fix the problem. The file is toast at that point.

Another interesting tidbit of information is that the damage only seems to occur on Intel machines. On a PPC machine, we still have a problem launching the app when parental controls are enabled, but all we have to do to fix it is deselect the app in parental controls. On an Intel machine, this does not work. The app is built as a universal binary. We're going to try building only for Intel just to see if there's any difference.

Again, this seems to only happen with Rev-built apps. Not sure why.

Chris


On Jan 28, 2010, at 10:25 AM, J. Landman Gay wrote:

> Chris Sheffield wrote:
>> After logging in with the student
>> account, attempting to launch the app results in the infamous
>> bouncing icon in the dock but then the app shuts down problem. What's
>> even stranger, though, is that after attempting this and then logging
>> back in with the admin account and attempting to run the app again,
>> it doesn't work for the admin anymore. So it's like by attempting to
>> run the app with a managed account, it is breaking something system
>> wide.
> 
> The tech queue is getting questions about this too, and I'm not sure what the answer is. It isn't related to your filtering program. This works for some:
> 
> Log into Terminal and do sudo chmod 755 on the app bundle.
> 
> You could also try throwing away the OS-generated plist file in Preferences.
> 
> Also try changing the owner of the app in Get Info.
> 
> None of these has proved to be successful for everyone though, and in your situation it isn't really reasonable to ask your customers to use Terminal.
> 
> The above is from a web page that has other suggestions too:
> 
> <http://reviews.cnet.com/8301-13727_7-10330759-263.html>
> 
> That page is a little old but the Terminal instructions worked in one case I had. I need to find out more about this.
> 
> -- 
> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
> HyperActive Software           |     http://www.hyperactivesw.com
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--
Chris Sheffield
Read Naturally, Inc.
www.readnaturally.com