RunRevLive.10: 72 hours left to save

Neal Campbell nealk3nc at gmail.com
Thu Feb 25 17:33:03 EST 2010


They did not do their best and they have acknowledged it and promised to
correct it next year.Do I accept their apology? Of course I do! What do I
gain by bashing a great small company serving a very intimate (sometimes
maybe too intimate) clientele and are not trying to get rich on every
transaction nor force you to buy something you don't want.

I will repeat last week's email:
1. Its always easier to run someone else's company
2. Don't sweat the small stuff, its all small stuff.

I look forward to my email!



Neal Campbell
Abroham Neal Software
www.abrohamnealsoftware.com
(540) 645 5394 NEW PHONE NUMBER

Amateur Radio: K3NC
Blog: http://www.abrohamnealsoftware.com/blog/
DXBase bug reports: email to cases at dxbase.fogbugz.com
Abroham Neal forums: http:/www.abrohamnealsoftware.com/community/





On Thu, Feb 25, 2010 at 5:12 PM, Kevin Miller <kevin at runrev.com> wrote:

> Richmond,
>
> I'm certainly not using those events as an excuse. I'm simply stating a
> fact
> which is true, for those of you that are interested. You can accept that or
> not. I have apologized for the situation with respect to the DVDs, it is
> inexcusable.
>
> We knew going into this that we had a lot to learn from the previous set of
> conference DVDs which is why we set out well in advance to do better this
> year. I was absolutely determined from the start we would get it right.
> Everything was planned carefully so we could improve and deliver you a
> wonderful experience from end to end. We made many changes to the product
> and it went well. The feedback I have is that the DVDs are better quality
> this year than last year. Unfortunately there was an intersection between
> the events that happened and the delivery of these DVDs. I'm not going to
> go
> into great detail but there was a chain of events involved. Bill was sick
> for a long time before he died which contributed a series of other issues
> we
> were having as a business for a period some time before the actual event.
> We
> had issues with the supplier (we won't be using them again), which we were
> not on top when they occurred because of staff shortages. Ultimately in
> spite of that I take full responsibly. Its unfortunate, I feel bad, I'm not
> making excuses. I'm just telling you what happened.
>
> You have every right to judge us for non-delivery of this product. However,
> and while I don't want to make this response overly personal, frankly you
> have no right to stand in judgment over my response to everything that
> happened on a personal level. I'm interested to hear that you are able to
> separate that out entirely in your life, but we all react differently to
> these things and I am certainly not able to do that, nor is Heather, Robin
> or some of the other people involved in this. There have been some major
> consequences on a number of levels and for the last two months I have
> simply
> run from one crisis to the next.
>
> The vast majority of the DVDs are now safely in the hands of our customers.
> If you have not received your DVD you will have received a letter from us
> today offering you an estimated delivery time and year's free license
> extension. If you have not received the DVDs nor a letter, your DVD shipped
> some time ago and as far as we are aware it should be with you. If this
> applies to you feel free to contact me directly, off list. Again I
> apologize
> for letting down our customers and we will do better next time.
>
> Kind regards,
>
> Kevin
>
> Kevin Miller ~ kevin at runrev.com ~ http://www.runrev.com/
> RunRev - Software construction for everyone
>
>
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