RunRevLive.10: 72 hours left to save

[Richmond Mathewson]

On 25/02/2010 21:59, Marian Petrides wrote:
> Exactly my point, Richmond. That's why I passed up on the deal.  And I didn't even get the chance to avail myself of the simulcast (or to attend the conference itself) because of time constraints. The ONLY benefit I will get out of what I paid will be when (if?) I get the DVDs.
>
> Not a happy camper.  And I wrote to support 3 weeks ago (X2 before I got any response) and then yesterday (was told the shipper CLAIMS to have shipped mine no later than 10 days ago--yeah, sure).
>
> As I said in my earlier post, at this point, RunRev should find out who has NOT yet received a copy and immediately express them a set OR refund their money.
>
>
> On Feb 25, 2010, at 1:50 PM, Richmond Mathewson wrote:
>
>    
>> Save what?
>>
>> As I am still waiting for an awful lot of what I paid for last year I don't feel like
>> paying more money for stuff that will either never materialise or will, but when it
>> does it is so out of date it is not worth having . . .
>>
>> "Free Bonuses"
>>
>> Once bitten, shy ever afterwards.
>>      
> _______________________________________________
>    
Can't they see just how much damage they are doing themselves by 
behaving like this?

This is simply awful!

Most of the people who subscribe to this Use-List have invested 
significant time, effort
and money in becoming competent in RunRev because they believe it is 
worth that -
those who attended the conference and those who paid for the DVDs are, 
mainly,
members of this Use-List.

Now, what I saw when I was in Edinburgh was a modest company that was 
working its
collective bottom off to get its product to "the next level"; and it was 
all very impressive.

What I see now is that despite that, they have quite a bit to learn 
about customer relations
and the value of not alienating a loyal user-base.

Cassandra-like, I have been burbling on about "spreading oneself too 
thin" for quite some
time, and the effects that will follow from that - but, Hey, nobody 
listened to poor
Cassandra either.