AW: Win7 Apps don't launch - just nothing ?

[Tiemo Hollmann TB]

Hi Jim,

now I got the answers of my customer, see below.
Thanks for further ideas, isn't solved yet
Tiemo

> 
> 1. When he boots the machine does it go to a login screen or does Windows
> just come up?

Yes he has a single user on this machine with password protection

> 
> 2. Does he have any third-party firewall installed (like Norton, McAfee,
> AVG, etc.) or is he just using the default Windows firewall?

Yes McAfee. But he insists, that my App has no blocking entry in the MyAfee
list. (Next step he wants to deinstall McAfee)

> 
> 3. Is your app set to auto-launch on boot/login?

Noop, one is start from Cd, one from Desktop

> 
> 4. Where is this "shield?" Is it on the desktop or does it appear in the
> System Tray when your app is launched?

My App doesn't appear either in the task bar, nor in task manger, but the
sandglass is running for a short period, before nothing happens

As he now tells me, my Apps don't have a shield icon, hmmm

> 
> 5. What are the options if he right-clicks on the shield?
> 
> You might get him to install something like the free Microsoft SharedView
> on
> his system, so you can take it over and see for yourself what is going on.
> But, it is now sounding like not a Rev issue but a permissions/firewall
> issue and your app is either blacklisted or requires admin privileges to
> run.

Will be my next step, though my experience with such system issues and
McAfee isn't very deep, thats why I hesitated yet.

> 
> Aloha from Hawaii,
> 
> Jim Bufalini
> 
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