Call for comments: Rev as a Second Language

Dave dave at looktowindward.com
Tue Jan 27 12:27:35 EST 2009


On 27 Jan 2009, at 16:09, J. Landman Gay wrote:

> Dave wrote:
>
>> 6.  Lack of support, explain that RunRev will most likely do  
>> nothing to help you figure out the above problems and you are  
>> pretty much at the mercy of a voluntary mailing list.
>
> Runtime provides free "up and running" tech support. For more in- 
> depth support, they offer a support package of 10 incidents, or you  
> can purchase support incidents one at a time. There are far too  
> many customers to provide free support for every scripting issue  
> that individuals may encounter. Most people are relieved to find  
> that there is such a wealth of free information on this list, so I  
> always suggest this and the forums as alternate venues.
>
> Did you purchase a support package?
>

No, and if they can't spare 15 minutes to just *look* at a problem  
after spending at least £1000 on "consultancy" then its really not  
worth a light! I was told that it would cost me another £1000 just to  
LOOK at the problem to which I said - well I won't repeat it, but I  
think you can guess!

In the context of this thread, comparing it to other environments,  
the lack of support should be pointed out, since this is a big factor  
when starting to use a new environment. The RunRev "support" model is  
different from any of the other development environments I have used,  
and therefore pertinent to anyone starting out using RunRev.

There should be a big banner plastered across the top of it saying  
"NO GUARANTEED SUPPORT FOR THIS PRODUCT, SUPPORT IS VIA VOLUNTARY  
MAILING LISTS AND FORUMS".

All the Best
Dave






More information about the Use-livecode mailing list