Call for comments: Rev as a Second Language

Dave dave at
Tue Jan 27 12:27:35 EST 2009

On 27 Jan 2009, at 16:09, J. Landman Gay wrote:

> Dave wrote:
>> 6.  Lack of support, explain that RunRev will most likely do  
>> nothing to help you figure out the above problems and you are  
>> pretty much at the mercy of a voluntary mailing list.
> Runtime provides free "up and running" tech support. For more in- 
> depth support, they offer a support package of 10 incidents, or you  
> can purchase support incidents one at a time. There are far too  
> many customers to provide free support for every scripting issue  
> that individuals may encounter. Most people are relieved to find  
> that there is such a wealth of free information on this list, so I  
> always suggest this and the forums as alternate venues.
> Did you purchase a support package?

No, and if they can't spare 15 minutes to just *look* at a problem  
after spending at least £1000 on "consultancy" then its really not  
worth a light! I was told that it would cost me another £1000 just to  
LOOK at the problem to which I said - well I won't repeat it, but I  
think you can guess!

In the context of this thread, comparing it to other environments,  
the lack of support should be pointed out, since this is a big factor  
when starting to use a new environment. The RunRev "support" model is  
different from any of the other development environments I have used,  
and therefore pertinent to anyone starting out using RunRev.

There should be a big banner plastered across the top of it saying  

All the Best

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