RUNREV Technical support

[camm29 at tesco.net]

Dave ,

My feelings exactly !!!!!

Camm

---- Dave <dave at looktowindward.com> wrote: 
> Hi Camm,
> 
> I totally agree the lack of support from RunRev has cost many really  
> good projects. Projects that would have benefitted RunRev and  
> therefore RunRev developers.
> 
> I find the support section of RunRev to be very dogmatic, narrow  
> minded and lacking a "can-do" attitude. When I started using RunRev I  
> was very warm spirited and supportive of the RunRev product, however,  
> the lack of support and general lack of responsibility on the part of  
> RunRuv over the years has leached this from me. Now I don't promote  
> RunRev like I used to and instead of trying to think of ways to  
> justify using RunRev as my priority I now look to other alternatives  
> first.
> 
> In the end if you are contemptuousness breeds contempt.
> 
> All the Best
> Dave
> 
> On 21 Jan 2009, at 13:20, <camm29 at tesco.net> <camm29 at tesco.net> wrote:
> 
> > These lists are great and many issues are solved by all  
> > involved.Thank you.
> > No complaints !
> >
> > My question is , what should we expect from RUNREV SUPPORT , you  
> > know those
> > guys who charge us for the Software !
> >
> > My experience since using Rev is lack of real support compared with  
> > other Software suppliers.
> >
> > I have raised bugs and tickets etc..
> >
> > For 3 years myself and others wanted to use Serial Com ports > 9.
> > Finally in Rev 3.0 this was corrected - a simple fix.
> >
> > Now I can't use Rev 3.0 due to a Answer Stack / Standalone Password  
> > issue.
> > There are bug reports and support request tickets with RUNREV , but  
> > nearly all the
> > help is coming from the list community.
> >
> > It may end up not a RUNREV Software issue , but all worked fine  
> > before Rev 3.0.
> > So who's looking into it ? what has changed in Rev 3.0 ? what does  
> > the error message really mean (they wrote it) ?
> > These are questions RUNREV should be working on or don't they  
> > believe it happens ?
> >
> > I took some time to look at the BUG lists for RUNREV and that of  
> > other software
> > houses.
> > Looking at dates and reports not actioned or addressed RUNREV was the
> > worst by a long way.
> >
> > Have we become too soft !?
> >
> > Regards
> > Camm
> >
> 
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