McAfee virus detection deletes valid file
luis at anachreon.co.uk
Mon Feb 16 18:51:16 EST 2009
The 'how to' part referred to the manual setting of the exception.
The other part (the registry insertion) would be done by the Rev app.
Granted, I should have made it clearer, but in this instance I was
following through as if it were a conversation.
Bob Sneidar wrote:
> Hi Luis.
> Gotta weigh in on this with Jacque. There is no way a distributed app
> can require this level of futzing by the end users, or even an IT
> person. If I encountered something like that in some software that told
> me I had to edit some registry key or play with permissions to get their
> software to work, I would simply not use the software. In fact I have
> banned some software from our inventory because they "require" the end
> user to be an administrator. That's pretty cheeky stuff.
> Bob Sneidar
> IT Manager
> Logos Management
> Calvary Chapel CM
> On Feb 16, 2009, at 9:14 AM, Luis wrote:
>> You could include a manual 'how to' for this...
>> I think if you set the script to run at startup (via a Registry key
>> setting?) you might prevent it from being deleted: Not too sure about
>> this, but it's something I've heard about.
>> Will McAfee check the application's Trusted Sources? If so, maybe
>> getting this set will then tell McAfee to keeps its hand off.
>> Other than that, maybe checking to see if there are any command line
>> switches that could do it (after the usual 'please disable any
>> anti-virus software prior to running the installation') - Hey! Why not
>> just get them to disable it for the duration of the installation!
>> On 16 Feb 2009, at 16:29, J. Landman Gay wrote:
>>> Luis wrote:
>>>> Is this the Enterprise version of McAfee? I'm not sure if the same
>>>> applies to the consumer versions:
>>>> In the On-Access Scan Properties you can set an exception in the
>>>> ScriptScan tab.
>>>> Failing that, you can tell it to exclude scanning a specific folder
>>>> (where the actions and the script reside).
>>> Thanks so much, I'll pass this on, but I'm skeptical about its
>>> effectiveness. The target user base is very naive for the most part
>>> and we can't trust them to tinker with their virus settings. It's a
>>> general consumer app that will be sold to home users as well as
>>> schools, etc. I think they will see the virus warning, click OK, and
>>> break the software. Then the app will get blamed for being buggy.
>>> I wish we could contact McAfee find out how to circumvent this but of
>>> course they'd just laugh if they responded at all.
>>> Jacqueline Landman Gay | jacque at hyperactivesw.com
>>> HyperActive Software | http://www.hyperactivesw.com
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