McAfee virus detection deletes valid file

Luis luis at anachreon.co.uk
Mon Feb 16 17:51:16 CST 2009


Hiya,

The 'how to' part referred to the manual setting of the exception.

The other part (the registry insertion) would be done by the Rev app.

Granted, I should have made it clearer, but in this instance I was 
following through as if it were a conversation.

Cheers,

Luis.


Bob Sneidar wrote:
> Hi Luis.
> 
> Gotta weigh in on this with Jacque. There is no way a distributed app 
> can require this level of futzing by the end users, or even an IT 
> person. If I encountered something like that in some software that told 
> me I had to edit some registry key or play with permissions to get their 
> software to work, I would simply not use the software. In fact I have 
> banned some software from our inventory because they "require" the end 
> user to be an administrator. That's pretty cheeky stuff.
> 
> Bob Sneidar
> IT Manager
> Logos Management
> Calvary Chapel CM
> 
> On Feb 16, 2009, at 9:14 AM, Luis wrote:
> 
>> Hiya,
>>
>> You could include a manual 'how to' for this...
>>
>> I think if you set the script to run at startup (via a Registry key 
>> setting?) you might prevent it from being deleted: Not too sure about 
>> this, but it's something I've heard about.
>> Will McAfee check the application's Trusted Sources? If so, maybe 
>> getting this set will then tell McAfee to keeps its hand off.
>>
>> Other than that, maybe checking to see if there are any command line 
>> switches that could do it (after the usual 'please disable any 
>> anti-virus software prior to running the installation') - Hey! Why not 
>> just get them to disable it for the duration of the installation!
>>
>> Cheers,
>>
>> Luis.
>>
>>
>>
>> On 16 Feb 2009, at 16:29, J. Landman Gay wrote:
>>
>>> Luis wrote:
>>>> Hiya,
>>>> Is this the Enterprise version of McAfee? I'm not sure if the same 
>>>> applies to the consumer versions:
>>>> In the On-Access Scan Properties you can set an exception in the 
>>>> ScriptScan tab.
>>>> Failing that, you can tell it to exclude scanning a specific folder 
>>>> (where the actions and the script reside).
>>>
>>> Thanks so much, I'll pass this on, but I'm skeptical about its 
>>> effectiveness. The target user base is very naive for the most part 
>>> and we can't trust them to tinker with their virus settings. It's a 
>>> general consumer app that will be sold to home users as well as 
>>> schools, etc. I think they will see the virus warning, click OK, and 
>>> break the software. Then the app will get blamed for being buggy.
>>>
>>> I wish we could contact McAfee find out how to circumvent this but of 
>>> course they'd just laugh if they responded at all.
>>>
>>> -- 
>>> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
>>> HyperActive Software           |     http://www.hyperactivesw.com
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