conference videos

[Kevin Miller]

On 30/9/08 11:35, "Alex Tweedly" <alex at tweedly.net> wrote:

>>  I asked those affected to write to support because we have
>> been keeping individual customers in the loop and did offer a coupon to
>> those affected.
>>   
> Isn't everyone who paid for them 'affected' ? And presumably you have a
> list of those who paid ... so the list of affected customers is already
> in your hands.
> 
> A proactive email to all those folks, explaining the delay (and giving
> any forward schedule estimate) would go a long way to making them happy.
> Waiting until some of them get unhappy enough to complain, and then
> asking the others to also write in to support, is not so good.
> 
> (Or - to put it another way - I can't remember whether I paid for these
> or not :-)  I know I intended to, but maybe I didn't actually get round
> to it. So maybe I should email support, or maybe that would just be
> embarassing ....

We did indeed send an email to everyone who had purchased as soon as we were
aware of the problem. Either you didn't purchase the DVD or the email was
blocked in your spam filter.

Kind regards,

Kevin

Kevin Miller ~ kevin at runrev.com ~ http://www.runrev.com/
Runtime Revolution - User-Centric Development Tools