conference videos

[Alex Tweedly]

Kevin Miller wrote:
>
>  I asked those affected to write to support because we have
> been keeping individual customers in the loop and did offer a coupon to
> those affected.
>   
Isn't everyone who paid for them 'affected' ? And presumably you have a 
list of those who paid ... so the list of affected customers is already 
in your hands.

A proactive email to all those folks, explaining the delay (and giving 
any forward schedule estimate) would go a long way to making them happy. 
Waiting until some of them get unhappy enough to complain, and then 
asking the others to also write in to support, is not so good.

(Or - to put it another way - I can't remember whether I paid for these 
or not :-)  I know I intended to, but maybe I didn't actually get round 
to it. So maybe I should email support, or maybe that would just be 
embarassing ....

-- Alex.