Can't view Quicktime files on XP (H:drive problem?)
wow at together.net
Tue Oct 14 18:39:20 CDT 2008
I'm lost on this one and need some guidance.
I have a customer who is using Windows XP. My software installs files
to a folder inside My Documents on the C: drive. When the software is
running, it allows the user to view Quicktime videos stored in this
This user, however, cannot view those videos. The software sees the
video files.. it knows they are there. But when the user attempts to
view them, nothing happens. He says he just sees white. There are no
bugs in my software... hundreds of people use it regularly with no
problem. But this user has a drive configuration I'm not familiar
with, and somehow it is creating this problem.
His system continually (and automatically) backs up everything in the
C: drive "My Documents" folder to his company's networked server
(which shows up on his computer as an H: drive). Somehow, this is
preventing these Quicktime files from being viewed from within Rev.
He can manually open one of these files directly in Quicktime with no
problem... but they can't be viewed in my Rev program.
Any idea what's happening here?
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