two related questions (Galaxy and Rev)

[Mick Collins]

I bought Galaxy (actually got it free with a future-re-up for  
Studio).  I started using it and decided that there were things I  
needed to learn about it which I didn't at that time have time for.   
So I turned it off (and I think the button or menu item or  
preference) said "temporarily."  Almost immediately, when I went to  
use the debugger it would kick into Galaxy and about 10% of the time  
a Galaxy error would come up (it would put me into debug mode of a  
Galaxy script).  From 10% it got worse and worse until neither the  
debugger nor script editor was useable.  Finally, every time I opened  
Rev it would immediately shut down again.  So, first question, anyone  
see this before and/or have advice?

The plot sickens.  I decided I would reinstall Rev.  I looked  
everywhere but couldn't find my license password for 2.8.1 (I found  
one for 2.5.x but that didn't work, not unexpectedly, so now I am  
using it as a trial copy).  I sent Rev Support an email (December  
29).  I waited a few days, thinking that since they had mentioned  
that they would be off certain days they probably were still in the  
holiday mode.  On the 3rd, after having received ads for the special  
bundle over and over to the point of spamification, I decided they  
must be back from holiday so I replied to the sales ad, requesting  
forwarding to support.  That was almost a week ago and I still  
haven't heard from them.  Has anyone else had this kind of lack of  
attention from support (actually, I have in the past been very  
pleased with response time, particularly from Heather).