Moving a File

[Dave]

On 9 Mar 2007, at 17:06, J. Landman Gay wrote:

>
>>> the team uses the database as a checklist, and it actually saves  
>>> them a great deal of time because it provides a consolidated list  
>>> for them to consult. They don't have time to monitor the mailing  
>>> list for issues.
>
> I'm just not sure how to make it any clearer. If you have an issue  
> you want addressed, put it into the checklist the team consults.
>
> I'm done with this.

Well, be done with it then! No one forced you to take part in the  
discussion it was your choice. All I am saying that for these small  
changes that only affect the online docs, it would make much more  
sense to just do them, rather than add them to a list. The reason I  
say this is from recent experience:

A couple of months ago one of my customers contacted me about the  
content of one of the fields in an information dialog. The text was  
worded such that it was possible misunderstand what was being said  
and that could lead to records by being deleted by mistake from a  
database. I corrected it there and then and had a new version for  
them within an hour. I could do this since I knew it would not affect  
any other part of the system since it was just displayed text and  
contained no logic and was not referenced by any other part of the  
system. It was so like the case of the "rename" and "delete array  
item" documentation gliches that it sprang to mind immediately. The  
benefits of this approach are:

1.  There is no need to waste time adding it to a database.
2.  There is no need to waste time checking the database.
3.  The customer is impressed with the speedy response and this in  
turn generates a feeling of "being looked after" and customer loyalty.
4.   It is one less thing to worry about.

Of course I can understand the need to have a database to track  
problems that contain logic and implication else where in the system.  
But for simple things like the cases I mention is it a lot better to  
just do them.

Can't you see the sense in this?

All the Best
Dave