How to Debug QT?
jrarick at hpsk12.net
Sat Sep 2 18:43:40 EDT 2006
Just a thought. Does the user need Quicktime 7+? Quicktime is NOT an
intergrated element of a window's machine. You can use an Applescipt on
MacOS to check - i'm not sure what to on a Window's machine.
Braintree Athletic Systems
>>> katir at hindu.org 09/02/06 4:26 PM >>>
Help! I'm just entering the scary world of support for software one
deploys. Fortunately traffic is very low
That's good. Unfortunately I don't know where to begin to solve some
problems that are
experienced only on some machines. Every developers dilemma, no doubty
This lady tell me our app that has players in it that are set to
remote URL's are failing to draw controllers, and there is no sound from
Screen shots here:
the image poster on the "discourse" one is actually an image set to a
url.jpg (not from the player, which is just an audio file)
If we put the players to SMIL files, it crashes Revolution on her box
and the Microsoft crash report says QT is causing the problem.
If I get her to run a gestalt, her OS and hardware profile
Windows XP, Service Pack 2, plenty of ram etc.
all look exactly the same as some other windows users who tell me
"Oh everything works perfectly... never had a problem from the
OK, so, #1 I need some "mentoring"
What do you professionals do when this kind of thing comes to you.
#2, any clues on the QT problem and solutions?
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