Open Letter to Rev: Quality Is Job #1

[Dar Scott]

On Oct 21, 2006, at 1:32 AM, Bill Marriott wrote:

> Not paper. The reports are provided via a secure web connection.  
> But yes,
> it's a free crash analysis service provided by Microsoft for  
> Windows XP and
> later that would seem to be a valuable way to diagnose program  
> crashes. Rev
> apparently does not participate in it. Earlier in the thread I gave a
> complete description of what Windows Error Reporting (WER) is and  
> links to
> get more information about it.

Oh, sorry, I got confused about the paper part.  I think "folded" is  
what did it.

I found the email.  I skipped over it after saw you didn't bother to  
quote the quotation.  According to the page you pointed to there are  
some expenses in getting a certificate.  Does the app have to do  
something?  Wouldn't it cost money to make and test changes to the  
application?  I don't see how this is free.  How does RunRev  
associate a crash with a bug?

I also missed the mail where we learned that RunRev does not  
participate.  I get the impression that you think this is a  
shortcoming, that this is an obvious use of resources.

I didn't see how you propose that this is integrated with error  
reporting for application developers, that is, those of us who build  
and distribute applications.  Are you suggesting that error reports  
for applications are sent to RunRev?  Would those be sent to  
developers?  Or should developers use an external to override the WER  
settings?  I wonder how folks would feel about crash reports on a  
product obtained from me being sent to RunRev.

I just did a spot check and the functions I looked at require Vista.

I saw that less than 2000 companies participate in WER.  That doesn't  
make it seem so obvious to me.

I think you have a suggestion here, but I'm having trouble seeing it.

Dar