Open Letter to Rev: Quality Is Job #1

[SimPLsol at aol.com]

Luis,
There are very few people who have been as critical of Rev, the company, and 
Rev, the product, as I have been over the past half decade. I'd like to 
believe all of that criticism has been, at best, constructive or, at least, civil. 
Your criticism is neither.
Jacque's efforts to the cause are legendary. She has demonstrated a degree of 
credibility, expertise, patience, and care that are seldom found in anyone, 
anywhere. She is probably the absolute worst target for your critique - 
especially with this group. 
I'd suggest that next time you feel the urge to attack a person, instead of a 
problem, you choose and easier target...
Meanwhile recognize that this is a very special group. It is populated with 
extraordinarily generous contributors. It addresses diverse and sometime 
divisive topics with candor, commitment - and, most important, respect. It adds 
value to Rev, the product, in a way that Rev, the company, (no matter how big, or 
how well funded) could ever provide. Remember this list is hosted by Rev. They 
pay to keep it up and running. Heather moderates it with a light hand. It is 
far more tolerant of product criticism than any company list is required or 
expected to be. It seem to me that the main thing Heather requires is good 
manners. I don't believe that is too much to ask.
Finally, I believe you really do owe Jacque an apology.
Paul Looney