Open Letter to Rev: Quality Is Job #1

Luis luis at anachreon.co.uk
Fri Nov 3 03:49:28 CST 2006


Hershel Fisch wrote:
>> When I bought Rev, what, a month or so ago, I had a problem. Sure, I
>> was getting to grips with it, but I couldn't understand why it was
>> behaving that way. As my first port of call, as a new user, I emailed
>> Rev support: What I got back was a possible indicator as to the
>> cause, but was recommended that I address the use-list to solve the
>> problem. I did not feel that was appropriate. You wouldn't expect
>> grandma to say 'Go ask a stranger' when you ask her what to do about
>> the nappy rash. I expected a more positive response and it did not
>> feel like it.
>>
> And when I bought my copy in the beginning and paid for support and didn't
> any answers only after resending my questions several times and waiting a
> week or two and a few times didn't receive any respond at all I don't that¹s
> any better.

That's bad!! Did they provide appropriate answers to your queries?

Cheers,

Luis.


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